- We will accept checks or credit cards.
- All custom orders require a 50% down payment.
- All custom orders require a minimum of two weeks or more from start to finish. Starting time starts when the check or credit card has cleared the bank.
- Item will be sent once final payment has cleared the bank.
- To order hats we need your hat size. Your hat size can be measured by placing a cloth tape or string around your head at the widest point (just above your ears) and provide us with the length in inches, or look at our video demonstration (video coming soon) on how to measure your hat size.
- At this time we make our hats from wool only, but we are open to other options. We can help you with design and color.
- To order scarfs specify the width and length. Specify type of material, silk, wool, or a combination of both. On our scarfs we can integrate into the scarfs other types of material, such as bamboo, goat, alpaca, etc.
- No refunds on custom orders.
- Your purchase will be shipped according to your requirements: USPS, UPS, or other.